SMS service

Ordering and account enquiries by text message. Nothing to install, no internet needed.

Registered customers only

The service only replies to mobile numbers held on a customer record at the shop. If your number is not on file, the message is not processed and you get no reply — this is not a fault, it is deliberate, so that a customer's account details can never be requested from an unknown number.

To register or update your contact details, speak to us in store or write to geral@vontadecuriosa.pt. Your tax number is also recorded there, and it is what validates your enquiries.

1. Placing an order

In a single message, write the item, the time you want to collect it, and your name:

Bola de berlim 12.30 John Smith

For more than one, start with 2x.
The time can be written 12.30, 12:30, 12h30, 1230.
You get a confirmation message once the order is recorded.
Orders are only accepted during opening hours (today, 09:00 as 18:30). Outside those hours you get a reply telling you we are closed, and the order is not recorded.

2. Checking your account

Send one of these words and you will receive a temporary link to a page with the information:

Conta corrente — what is outstanding, with the detail of each invoice, and the option to pay by MB WAY.
Última compra — your most recent purchase, with the items.
Pontos — your loyalty card balance.
Pagamentos — the payments you have made this way.
Pay — a link to pay straight away what you owe.
Status — how your order for today is coming along.
Cancel — cancels today's order, as long as it is not being prepared yet.
Hours — today's opening hours and whether we are open.
Contacts — the shop address and phone number.
Stop — stops our messages. Send RETOMAR to start receiving them again.
Ajuda — the list of available options.
Sair — stops this number being recognised.

Hours, contacts and Stop are answered right away, with no link and no record.

3. How we confirm it is really you

The first time, add your name to the word — for example Pontos Joao Silva. The system checks that the number and the name match a single customer record and sends you the link. When you open the page, you are asked for the tax number on your record.

Once the tax number is confirmed, the number stays recognised for 30 days and later enquiries need neither name nor tax number: the word alone is enough. Each use renews that period.

Five wrong tax numbers invalidate the link immediately. Each number can request at most three links per hour.

4. Payments

On the account page you can pay what is outstanding by MB WAY or card, through Viva.com. The payment records the invoice numbers it covers and, from that moment, those amounts stop showing as outstanding, marked as awaiting confirmation by the shop.

We confirm each payment by hand. Always keep the receipt Viva.com sends you.

5. Privacy and security

Links sent by message are temporary and expire after 15 minutes.
The pages are not indexed by search engines or stored in shared caches.
We only show financial and purchase information. We never show your address, email or tax number.
Recognition is tied to the mobile number, not the handset: while it lasts, whoever holds that SIM card has access. If you lend or lose the phone, send Sair to end it straight away.
Messages received are logged in order to process the request.

6. Cost

The messages you send us are charged by your operator at the normal price of a text message. We add no charge of our own.

7. If you get no reply

Check that your number is registered with the shop.
Check that you wrote your name exactly as registered, if you have not yet confirmed your tax number.
For orders, check that you are within opening hours.
If in doubt, contact us at geral@vontadecuriosa.pt or come to the shop.